Up to 30 days before your adventure: Full Refund will be issued
29 days – 72 hours before your adventure: Full Refund in the form of NEM credit
Within 72 hours of your adventure: No refund will be issued*
In the event that you have a positive COVID-19 test and need to cancel within 72 hours, you will be issued an NEM credit for your adventure.
If NEM cancels your adventure due to weather or another unforeseen reason, you will receive an NEM credit.
CHANGE OF DATE
Date changes are subject to availability. Date changes may be requested at anytime up to 7 days prior to your adventure without incurring a date change fee. Date changes may be requested between 7 and 3 days prior to your departure date for a $25 fee per person. There are no date changes allowed within 72 hours before your adventure.
In the event your guide or a fellow NEM guide or staff has reason to believe they have been exposed to COVID-19 or they are otherwise feeling unwell they will attempt to get a COVID test in time for your adventure or course. In the event of a positive test or the absence of results, your course or adventure will be rescheduled or you can opt for an NEM credit to use at your discretion. Refunds for travel, lodging or other costs associated with your adventure will not be refunded or reimbursed.