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General Policies

GENERAL POLICIES

NEMs Adventure itineraries are subject to change or be adjusted based on a number of factors. These include, but are not limited to, route conditions, weather, terrain, group dynamics and many other factors. NEM has complete discretion to change plans to accommodate any of these or other factors, including the discretion to change program schedule or itinerary, and change guides or staff, as necessary for the proper and safe conduct of the program. We reserve the right to cancel any program due to inadequate signups, weather or route conditions. In such a case, an NEM credit for the full value is given; however, NEM cannot be responsible for any additional expenses incurred in preparing for the program (i.e., airline tickets, equipment purchase or rental, hotel reservations). NEM reserves the right to dismiss the Participant from a trip at any time if NEM determines, in its sole discretion, that the Participant is not physically, technically, or psychologically prepared for or capable of participating in the program. This includes being under the influence of alcohol and/or drugs.

SUMMIT ATTEMPT

Northeast Mountaineering cannot guarantee that you will reach the summit or complete the objective you have signed up for. Weather, route conditions, your own abilities or the abilities of others may create circumstances that make an ascent unsafe, and you or your entire party will have to turn around without reaching the summit. Your program fee entitles you to one mountain experience on your specified dates.

MINIMUM REGISTRATION REQUIREMENTS

Most of our programs do not have a minimum enrollment. If you are the only one registered, it will likely become a private outing. For our Waterfall Rappelling adventure, we must have at least 50% enrollment (3 people) to run the adventure. In the event of low-enrollment, we will reschedule your adventure to another date. If another date cannot be accommodated, you will receive an NEM credit.

RISK MANAGEMENT

Safety is NEM’s number one priority. Our guides manage significant hazards inherent in the mountains but they cannot eliminate them. NEM guides draw from their wealth of experience and training to make sound decisions that maximize your experience without compromising the necessary margin of safety. Please clearly understand that mountaineering and all other mountain adventures are inherently hazardous sports. You are choosing to engage in an activity in which participants have been injured and killed. While those accidents are indeed infrequent, they may occur at any time and be out of our control. We ask that participants acknowledge the risk and hazards of these sports, and make their own choices about whether or not to engage in these activities.

NEW ENGLAND ADVENTURES

Payment in full is due at the time of booking. Payments may be made via MasterCard, Visa, American Express, or check.

BEYOND NEW ENGLAND INCLUDING MOUNT RAINIER

A non-refundable deposit of $200 per person secures your reservation but may vary - please check your specific adventure. Payments may be made via MasterCard, Visa, American Express, or check. Final payment is due 1 month [30 days] before departure. For your convenience, we can work out a monthly payment plan.

INTERNATIONAL ADVENTURES

A non-refundable deposit of $200 per person secures your reservation but may vary - please check your specific adventure. Payments may be made via MasterCard, Visa, American Express, or check. Final payment is due 1 month [30 days] before departure. For your convenience, we can work out a monthly payment plan.

CANCELLATION FOR NEW ENGLAND PROGRAMS

Up to 30 days before your adventure: Full Refund will be issued 29 days - 72 hours before your adventure: Full Refund in the form of NEM credit Within 72 hours of your adventure: No refund will be issued* In the event that you have a positive COVID-19 test and need to cancel within 72 hours, you will be issued an NEM credit for your adventure.

CANCELLATION FOR INTERNATIONAL PROGRAMS & OUTSIDE OF NEW ENGLAND

Up to 90 days before your adventure: Full Refund will be issued 89 days - 30 days before your adventure: Participant will be responsible for paying 50% of the total balance. If the balance is paid in full, participant will receive a 50% refund in the form of NEM credit. Within 30 days of your adventure: No refund will be issued and participant will be responsible for paying the full balance.* *Travel Insurance is highly recommended to protect your investment. If NEM cancels your adventure due to weather or another unforeseen reason, you will receive an NEM credit.

CHANGE OF DATE

Date changes are subject to availability. Date changes may be requested at anytime up to 7 days prior to your adventure without incurring a date change fee. Date changes may be requested between 7 and 3 days prior to your departure date for a $25 fee per person. There are no date changes allowed within 72 hours before your adventure.

OUTSTANDING BALANCES

NEM requires payment in full within 2 weeks of your program. If you have an outstanding balance inside of this time-frame, the reservation will be marked as an NEM credit and the date will be released.