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CANCELLATIONThere will be no refunds for cancellations made less than 7 days before your program. Unfortunately, due to the time-sensitive nature of our business, and the difficulty in re-booking a trip close to departure, we cannot make exceptions to this policy. All refunds will be given in NEM credit.
CHANGE OF DATEDate changes are subject to availability and apply only to the current climbing season. Date changes may be requested at anytime up to 7 days prior to your departure date for a $25 fee per person. Date changes may be requested at anytime up to 3 days prior to your departure date for a $50 fee per person. There are no date changes allowed less than 2 days before departure.
GENERAL POLICIESNEMs Adventure plans and itineraries are subject to change or adjustment based on a number of factors. These include, but are not limited to, route conditions, weather, terrain, and many other factors. NEM has complete discretion to change plans to accommodate any of these or other factors, including discretion to change program schedule or itinerary, and change guides or staff, as necessary for the proper and safe conduct of the program.
We reserve the right to cancel any program due to inadequate signups, weather or route conditions. In such a case, an NEM credit for the full value is given; however, NEM cannot be responsible for any additional expenses incurred in preparing for the program (i.e., airline tickets, equipment purchase or rental, hotel reservations).
NEM reserves the right to dismiss the Participant from a trip at any time if NEM determines, in its sole discretion, that the Participant is not physically, technically, or psychologically prepared for or capable of participating in the program. This includes being under the influence of alcohol and/or drugs.