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RISK MANAGEMENT
Safety is NEM’s number one priority. Our guides manage significant hazards inherent in the mountains such as avalanches, ice fall, rock fall, inclement weather, and high winds, but they cannot eliminate them. NEM guides draw from their wealth of experience and training to make sound decisions that maximize your experience without compromising the necessary margin of safety. Please clearly understand that mountaineering and all other mountain adventures are inherently hazardous sports. You are choosing to engage in an activity in which participants have been injured and killed. While those accidents are indeed infrequent, they may occur at any time and be out of our control. We ask that participants acknowledge the risk and hazards of these sports, and make their own choices about whether or not to engage in these activities.DOMESTIC ADVENTURES
Payment in full is due at the time of booking. Cancellations outside of 7 days are fully refundable except for a $50 service fee. There will be no refunds for cancellations made less than 7 days before your program. Unfortunately, due to the time-sensitive nature of our business, and the difficulty in re-booking a trip close to departure, we cannot make exceptions to this policy. Payments may be made via MasterCard, Visa, American Express, or check.BEYOND NEW ENGLAND INCLUDING MOUNT RAINIER
A non-refundable deposit of $200 per person secures your reservation but may vary - please check the individual pages. Payments may be made via MasterCard, Visa, American Express, or check. Final payment is due 1 month [30 days] before departure - but may vary. For your convenience, we can work out a monthly payment plan.INTERNATIONAL ADVENTURES
A non-refundable deposit of $200 per person secures your reservation but may vary - please check the individual pages. Payments may be made via MasterCard, Visa, American Express, or check. Final payment is due 1 month [30 days] before departure - but may vary. For your convenience, we can work out a monthly payment plan.CANCELLATION
There will be no refunds for cancellations made less than 7 days before your program. Unfortunately, due to the time-sensitive nature of our business, and the difficulty in re-booking a trip close to departure, we cannot make exceptions to this policy. All refunds will be given in NEM credit.CHANGE OF DATE
Date changes are subject to availability and apply only to the current climbing season. Date changes may be requested at anytime up to 7 days prior to your departure date for a $25 fee per person. Date changes may be requested at anytime up to 3 days prior to your departure date for a $50 fee per person. There are no date changes allowed less than 2 days before departure.GENERAL POLICIES
NEMs Adventure plans and itineraries are subject to change or adjustment based on a number of factors. These include, but are not limited to, route conditions, weather, terrain, and many other factors. NEM has complete discretion to change plans to accommodate any of these or other factors, including discretion to change program schedule or itinerary, and change guides or staff, as necessary for the proper and safe conduct of the program.We reserve the right to cancel any program due to inadequate signups, weather or route conditions. In such a case, an NEM credit for the full value is given; however, NEM cannot be responsible for any additional expenses incurred in preparing for the program (i.e., airline tickets, equipment purchase or rental, hotel reservations).
NEM reserves the right to dismiss the Participant from a trip at any time if NEM determines, in its sole discretion, that the Participant is not physically, technically, or psychologically prepared for or capable of participating in the program. This includes being under the influence of alcohol and/or drugs.
We are proud to work with the Department of Agriculture, the White Mountain National Forest and the Androscoggin Ranger District where we are authorized outfitter guides.
