Effective Date: 10/01/2025
Northeast Mountaineering (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website www.nemountaineering.com to book an incredible adventure, or interact with us—including through the use of the Meta Pixel and other tracking technologies.
1. Information We Collect
When you engage with Northeast Mountaineering, we may collect:
-
Personal Information You Provide: such as name, email address, phone number, payment details, emergency contacts, and health/waiver information when booking trips or filling out forms.
-
Automatically Collected Information: including IP address, browser type, device details, pages visited, and time spent on our website.
-
Information from Tracking Technologies: including cookies, Meta Pixel, and similar tools that help us understand website activity, customer behavior, and advertising performance.
2. How We Use Your Information
We use the information we collect to:
-
Process reservations, bookings, and payments.
-
Communicate trip details, safety updates, and customer service responses.
-
Personalize your experience on our website.
-
Measure and improve the effectiveness of our marketing campaigns.
-
Deliver targeted advertisements, including through Meta (Facebook, Instagram).
-
Comply with safety, legal, and regulatory requirements.
3. Meta Pixel and Third-Party Tracking
Our website uses the Meta Pixel to better understand how visitors interact with our website and to measure the effectiveness of our advertising campaigns.
-
The Meta Pixel may collect information about your browsing activity on our site and share it with Meta.
-
Meta may use this information for ad measurement and to help us deliver relevant ads, in line with Meta’s Data Policy: https://www.facebook.com/
privacy/policy. -
You can control how Meta uses your data for advertising at https://www.facebook.com/
adpreferences.
4. Cookies and Similar Technologies
We use cookies and related tools to improve website functionality, track performance, and deliver relevant ads. You may manage or disable cookies in your browser settings, though some features of our site may not function properly.
5. How We Share Information
We may share your information with:
-
Service Providers assisting with reservations, payments, hosting, analytics, and marketing.
-
Advertising Partners (including Meta) to deliver relevant promotions.
-
Legal or Safety Authorities if required to comply with law, regulations, or to protect the safety of our guests and guides.
We do not sell your personal information.
6. Your Rights and Choices
Depending on your location, you may have rights to:
-
Access, correct, or delete your personal information.
-
Opt out of targeted advertising and data sharing.
-
Restrict or object to how your data is processed.
To exercise these rights, please contact us at info@nemountaineering.com
7. Data Security
We use reasonable safeguards to protect your information. However, no method of storage or transmission is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our services are not directed to children under 13 (or under 16 where required by law). We do not knowingly collect personal information from children.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Northeast Mountaineering
14 Kearsarge Rd
North Conway, NH 03860
We are proud to work with the Department of Agriculture, the White Mountain National Forest and the Androscoggin Ranger District where we are authorized outfitter guides.
